Voice agents that answer. Email agents that help. A wallboard that makes sense of your calls. All part of a suite built around your business — with a company brain and Guard AI at its core.
Embeddings + semantic retrieval
Call data → Calculated metrics → AI-assisted insights
Give each part of your customer service the right kind of intelligence. We bring the agents, knowledge and integrations together.
Answer customer questions using your company knowledge, follow your service rules and pass the conversation to a person with its context intact.
Let virtual agents handle configured email enquiries, use your approved business knowledge and hand over questions that need a person. Your team can also work from AI-assisted drafts.
Follow live activity, missed calls and callback recovery. Ask for reports in plain language. Sontir’s engine calculates the figures; AI helps turn the data into useful reports and explanations.
“Show missed calls that still need a callback.”Example report request
Find the right policy, prepare a reply, summarise a conversation or translate a message. Your people stay in the CRM, with the knowledge they need beside them.
Watch the knowledge assistant answer from a company policy, then handle a question the knowledge does not cover.
Real responses from our demo, using fictional company policies and a self-hosted AI model. This recording shows the knowledge assistant; explore Guard AI separately below.
Try your own business scenario ↗Question 1: How early should Northstar guests arrive?
Assistant: Northstar guests should arrive 15 minutes before their booked session [1]. The answer cites the arrival and booking policy.
Question 2: Does Northstar include airport transfers?
Assistant: this is not in the sources
Try our CRM: We’ll configure and adapt the initial setup to your business for free. No obligation to subscribe. Product subscriptions and usage have separate terms.
Your AI agents work with an additional layer of supervision, grounded in your knowledge and guardrails. It helps control hallucinations, keeps business boundaries visible and supports a handover when a person should take over.
Relevant company information gives the agent a basis for its answer.
Your business rules set the boundaries for how the agent responds.
Questions outside the agreed scope can move to a human agent.
Layered safeguards reduce hallucination risk. Knowledge quality, configuration and ongoing review remain part of the process.
Our in-house knowledge engine gives your AI relevant company context. You keep ownership of the knowledge, who maintains it and the scope connected to your agents.
Explore the knowledge workspace ↗Role-based access control (RBAC) defines who can read, edit and manage the knowledge workspace. The connected scope is agreed for your deployment.
Embedding-based retrieval and hybrid search find relevant passages, even when a customer uses different words. Your policies become usable context.
AI-assisted knowledge management, source visibility and feedback on unanswered questions help your team maintain the information your agents rely on.
Bring the voice agent to your phone system, connect your inbox and give your team the knowledge and visibility they need. Our team handles the integrations and agrees the supported scope with you.
Configure my AI teamFree initial configuration and adaptation.
No obligation to subscribe.
Knowledge, inboxes, phone system and call data.
Agent instructions, knowledge scope, guardrails and handover rules.
Review real business scenarios and refine the setup together.
Integration is part of our delivery service. A 3CX integration is ready; our team connects other phone systems after assessing the available interfaces and agreeing the supported features.
Company knowledge, relevant retrieval, agent instructions and Guard AI provide layers of control. Guard AI uses knowledge and guardrails to supervise AI behaviour. Missing information and questions outside the configured scope can trigger human handover. These safeguards reduce risk; they are not a guarantee that errors are impossible.
Sontir’s calculation engine produces the metrics from call data. AI helps interpret questions, prepare reports and explain the results. The operational figures come from the engine.
Roles control who can read, edit and administer the knowledge workspace. We agree the knowledge scope exposed to your CRM and agents during configuration.
We agree the products and scope for your company. OmniCRM licensing, Sontir subscriptions and AI, voice or third-party usage have their own terms. Initial configuration and adaptation are free, with no obligation to subscribe.