Keep expertise in your hands.
Your policies, product information and procedures live in a knowledge workspace with roles for reading, editing and administration.
YOUR KNOWLEDGE. YOUR TEAM. YOUR AI.
Customer service.
With a brain.
Turn your company’s knowledge into better customer conversations. AI for messages, an assistant for your team, and a business brain you control.
Free configuration. Tailored to your business. No strings attached.
YOUR KNOWLEDGE, CONNECTED
Company policies
Products & prices
Team knowledge
Semantic retrieval · embeddings
Your business brain.Approved knowledge scope · governed with RBAC
Relevant context → grounded answer
AI MESSAGE ASSISTANTSOURCE [1]
“You can reschedule up to 24 hours before your appointment. Let’s find a new time.” [1]
Rescheduling policy View example ↗
Ready for human reviewIllustrative workflow · sample policy
AI for messagesAI assistantYour own knowledgeRBAC & editorial control
MEET THE OMNICRM AI SUITE
Your business.
Your AI team.A guardian watching over it.
Voice agents, virtual email agents, an AI assistant and intelligent wallboards. A connected package, grounded in your company knowledge and guided by your rules.
Explore the AI SuiteTHE AI THAT WATCHES THE AI
Guard AI
Knowledge and guardrails add a layer of supervision to help keep hallucinations under control.
Your knowledge. Your boundaries. Your people.THREE WAYS TO WORK SMARTER
The answer is in your business.
Put it to work.
One connected workspace for the conversations you handle and the knowledge you need.
AI FOR MESSAGESA better reply.
A better reply.
Already in context.
Bring AI into the conversation. Draft a reply from connected company knowledge, check its sources, and let your agent decide what to send.
- Email and connected messaging channels
- Source-backed drafts, ready to review
- Translation in the agent’s workflow
J
JamieCustomer · email
Could we move our appointment to another day?
You can reschedule up to 24 hours before your appointment. Please share your preferred date and we’ll help arrange it. [1]
Sample policy and conversation · an illustration of the configured workflow
THE KNOWLEDGE BEHIND THE ANSWER
Your business brain.
Your rules.
Built by our team, our in-house knowledge engine connects your company knowledge with embedding-based retrieval and source-backed AI assistance.
Find meaning, not just keywords.
Our knowledge engine combines embeddings and hybrid search to find relevant passages, even when customers phrase a question differently.
Make the answer checkable.
Sources stay visible. Missing information should trigger a request for clarification or a handover, rather than an unsupported answer.
ROLE-BASED ACCESS CONTROL
Knowledge, with ownership.
Choose who reads, edits and manages the knowledge workspace.
The CRM connects to an agreed knowledge scope. Access and integration are configured during deployment.
Illustrative roles · not a live permissions editorLayered control over hallucinations.
Relevant retrieval, clear sources and rules for missing information help keep answers grounded. Voice AI combines an AI-managed knowledge base with an additional AI guardian for stronger control over hallucinations.
THE WHOLE CUSTOMER CONVERSATION
AI at the centre.
Everything connected.
Connect the tools your team already uses. Our team builds and configures the integrations around your workflow.
Your phone system.
Fully connected.
Caller history, call notes and callbacks in the CRM. A ready 3CX integration, plus integrations with other phone systems delivered by our team.
Supported scope agreed before deploymentA voice agent.
With an AI guardian.
Your voice assistant combines an AI-managed knowledge base with an additional AI guardian. These layers help keep hallucinations under close control. When a human takes over, a summary and transcript carry the context forward.
AI-managed knowledge + AI guardianFrom conversation
to customer value.
A shared customer timeline brings messages and bookings together. Customer segments and campaign codes connect communication with resulting bookings.
Customer history · segments · campaign attributionTWO PRODUCTS. ONE OMNICRM SUITE.Every conversation.
Every conversation.
The whole picture.
Sontir shows how your phone team is performing. OmniCRM brings the customer, their conversations and your company knowledge into one workspace. Built by one team, to work together.
Sontir
Call intelligenceSee what’s happening.
Know who needs a call.
Live 3CX wallboards and call analytics that help your team see the queue, understand performance and keep track of missed calls.
- Live queues and per-agent visibility
- Service Level and callback recovery
- Call history, trends and AI-assisted reports
OmniCRM
Customer service & AIKnow the customer.
Make the next reply count.
A shared inbox, customer history and AI assistance grounded in your company’s knowledge — configured around the way your business works.
- Customer conversations in one workspace
- AI for messages and an assistant for your team
- Your own business brain, with access control
From the queue to the customer.
Connect Sontir to OmniCRM to see queue activity, Service Level and callback totals alongside your inbox. We configure the connection around your team.
OMNICRM PRICING
Your team.
Your workspace.
A clear per-agent licence for your customer-service team. Choose the number of agents to see your annual base subscription.
4,740 USDannual base subscription for your team
OmniCRM
39.50USD
per agent / month, billed annually
- Shared inbox and customer context
- AI message assistance and team assistant*
- Connected company knowledge*
- Telephony, voice AI and campaigns*
474 USD per agent per year. Initial configuration and adaptation are free. *AI usage, calls and third-party channel services are billed separately. Prices before any applicable taxes.
Final scope agreed before subscription.
A FEW GOOD QUESTIONS
Understand the AI.
Stay in control.
What is the difference between message AI and the AI assistant?
Message AI helps prepare replies within customer conversations. The team assistant helps agents ask questions and find source-based answers while working. Both can use the company knowledge connected to your deployment.
What does “your own business brain” mean?
Our in-house knowledge engine connects a company knowledge workspace with role-based access, editorial control, embedding-based retrieval and AI assistance in the CRM. The knowledge integration and access scope are configured for your deployment.
How are voice AI hallucinations controlled?
The voice assistant combines an AI-managed knowledge base with an additional AI guardian. These layers work together to keep hallucinations under close control. Relevant retrieval, source quality and ongoing review also matter; this is not a promise that errors are impossible.
Can we keep our existing phone system?
Yes, integration is part of our delivery service. 3CX has a ready integration; for other systems we assess the interfaces and agree the supported features before implementation.
Is the configuration really free?
Yes. OmniCRM is tailored to each company. We’ll configure and adapt it to your business for free, with no obligation to subscribe. If you choose to continue, your agreed subscription and ongoing usage charges apply.
What does the subscription cover?
The base licence is 39.50 USD per agent per month, billed annually at 474 USD per agent. Initial configuration and adaptation are free, with no obligation to subscribe. AI usage, calls and third-party channel charges are separate if you choose to continue. Prices exclude applicable taxes.
TRY OUR CRM
Your business.
Your way of working.
OmniCRM is tailored to each company. We’ll configure and adapt it to your business for free.
No strings attached.
Tell us about your team, your phone system and the way you work. We’ll help shape OmniCRM around your business.
- 01Tell us what your business needs.
- 02We configure and adapt your CRM.
- 03Try it and decide if it’s right for you.
No obligation to subscribe. Subscription and usage charges apply only if you choose to continue.